Delivery & Returns
Delivery within Germany
Shipping with DHL or Deutsche Post
Cost: 4.50
Free shipping from 49€
Shipping within 1-3 days.
Delivery usually within 2-4 working days.
Delays on the part of the delivery service are possible and are beyond our control.
Delivery within the EU, outside Germany
Shipping with DHL, DPD, Deutsche Post
Cost: Flat rate 7.95 per order.
Free shipping for orders over 89.00€.
Shipping within 1-3 days.
For deliveries abroad, the delivery time is usually 5-21 days; delays beyond our control may occur.
Delivery within Europe to non-EU countries
Refers to Switzerland, Liechtenstein, Iceland, Bosnia and Herzegovina, Serbia, Norway, UK
Cost: Flat rate 15.95 per order.
Free shipping for orders over 149.00€.
Shipping within 1-3 days.
For deliveries abroad, the delivery time is usually 5-21 days; delays beyond our control may occur.
There is generally no delivery on Sundays and public holidays.
If items have different delivery times, the order will be shipped as soon as all items are ready for shipment, unless otherwise agreed.
If you refuse to accept the goods you have ordered or return them to the seller due to incorrect recipient information, you as the buyer will be in default of acceptance according to §§ 293 ff. BGB and will owe the seller compensation for the additional expenses.
Return costs within Germany: approx. €5.00, the customer is responsible for return shipping.
Please contact us to find out the return costs for international shipments.
Returns are subject to the statutory right of withdrawal, which you will find below. There you will also find the withdrawal form, which you can use but are not required to.
A. Cancellation policy
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (Lu Dynasty Cosmetics) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.
Returns/refunds can only be sent to the following address:
Lu Dynasty Cosmetics, Tanya Lu, Gabelsbergerstr. 70, 90459 Nuremberg, Germany.
The deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
General information
1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the goods from transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and return it.
To
Tanya Lu
Lu Dynasty Cosmetics
Gabelsbergerstr. 70
90459 Nuremberg
Germany
Email: info@lu-dynastycosmetics.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only if notification is made on paper)
_________________________
Date
(*) Delete as appropriate
