Delivery & Returns

Shipping within Germany

Shipping with DHL or Deutsche Post

Costs: Flat rate of €4.95 per order.
Free shipping for orders over 59,00 €

Shipping within 1-3 days.
Delivery usually within 2-4 working days.
Delays on the part of the delivery service that are beyond our control are possible.

Delivery within the EU, outside Germany

Shipping with DHL, DPD, Deutsche Post

Cost: Flat rate of 7.95 per order.
Free shipping for orders over 89,00€.

Shipping within 1-3 days.
For deliveries abroad, the delivery time is usually 5-21 days; delays beyond our control may occur.

Delivery within Europe to non-EU countries

Applies to Switzerland, Liechtenstein, Iceland, Bosnia and Herzegovina, Serbia, Norway, UK

Cost: Flat rate of 15.95 per order.
Free shipping for orders over 149,00€.

Shipping within 1-3 days.
For deliveries abroad, the delivery time is usually 5-21 days; delays beyond our control may occur.

There are generally no deliveries on Sundays and public holidays.

If items have different delivery times, the order will be shipped as soon as all items are ready for dispatch, unless different agreements have been made.

If you refuse to accept the goods you have ordered or return them to the seller due to incorrect recipient information, you as the buyer will be in default of acceptance according to §§ 293 ff. BGB and will owe the seller compensation for the additional expenses.

Return costs within Germany: 5,00 €

Please contact us to find out the return costs for international shipments.

Returns within the scope of the statutory right of cancellation, which you will find below. There you will also find the cancellation form, which you can use but do not have to.

A. Cancellation policy

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

To exercise your right of withdrawal, you must inform us (Lu Dynasty Cosmetics) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.

Returns can only be sent to the following address:
Lu Dynasty Cosmetics, Tanya Lu, Gabelsbergerstr. 68, 90459 Nuremberg, Germany.

The deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods if the 14-day period expires.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

General information

1) Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

At

Tanya Lu
Lu Dynasty Cosmetics
Rothenburger Str. 190
90439 Nuremberg
Germany

Email: info@lu-dynastycosmetics.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only if notification is on paper)

_________________________
Date

(*) Delete as appropriate